Return Policy

1. Can I return my jewelry?

All sales are final. Because our products are shipped internationally from China, we strictly do not accept returns, exchanges, or cancellations for non-quality reasons (such as a change of mind, personal preference, or ordering the wrong size). 
If you do want to return/exchange, the return delivery fee to china pay by buyers.
Please note: Earrings are non-refundable.

To ensure your perfect choice, we provide comprehensive details on every product page, including exact dimensions, materials, and craftsmanship specifications. Please review these carefully before purchasing.

What if my order has a quality issue?
If your item arrives defective or damaged,  of course okay to return.
  • 14-Day Window: Please contact our support team within 14 days of delivery.
  • Required Info: Provide your order number along with clear photos or a video of the defect.
  • Return Destination: Verified returns must be shipped back to our warehouse in China.
  • Return Shipping:Return shipping costs for verified quality defects will be fully paid or reimbursed by Yeyecrystal.

Thanks for your understanding in advance.

 

2. How do I make a Return claim?

We're so sorry your jewelry isn't 100% perfect! If your item experiences any issues covered under our warranty, please [Contact Us Here] with the following details:

1. Your Order Number

2. Clear photos or a short video showing the issue

3. A brief description of the defect

Our support team will review your claim and guide you through the next steps within 24–48 hours.